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01/12/2021 Virginia

Joe Santanello's Review:

Stars: 0

Having had work done to our home in previous years we had never been confident to pass along any referrals, until now, with ACH group basement remodeling!! We had noticed their advertisement posted on someone's lawn from walking around the neighborhood.  We decided to give them a call after we had other contractors either ghosted us (blow us off) or by giving us the runaround.

ACH Group was different right from the start.  We had a senior design consultant (Tom) come by to see the space and hear our vision.  He was able to give us an estimate that same day.  We never felt any pressure.

Start date we met with the Project Manager  (Eric) and his team.  Again we went over our vision and discussed our goals with the limited and complicated space we have.  We live in an attached, 864 sq foot home built in 1939.  The home definitely comes with its issues on space coupled with our goals, we knew we were in for a hell of a ride (many of them due to city permitting issues, not ACH).  As with any project problems arise but the solutions to the problems actually made the space even MORE amazing than I could have envisioned! Who would have thought!  We are so incredibly happy how the space turned out.  Eric the lead project manager is absolutely someone with a gift.  My husband and I joked how he can make anyone feel pretty zen after speaking to him.  He would explain things to us in detail, he was understanding if we felt frustrated and only to reassure that all would be well and it was. Just shows us how confident he is in his team to deliver something really spectacular. We should also add that they are probably the only company, due to their vast experience and organization, who would have been able to navigate the city code, permitting, issues and be persistent and creative to work through it with us.

The contractors were all so great and worked extremely hard.  Never did we ever feel anything but pure kindness and professionalism.

My only problem with ACH Group is that I can't hire them for remodeling upstairs! Guess that is what makes them so wonderful with what they do. We strongly believe they were the only ones to navigate our project to the quality it had come out to and in perfect time.

My advice to anyone is if you need your basement remodeled go with ACH and stand out of their way! Sit back and let them do their thing as they are top notch.  5 stars all the way!

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