Customer Name should be Mr. and Mrs. Stooge, unless you have been given permission to use a first name like Larry, Curly, or Moe.
This is Pavel, the founder and principal here at Basement Masters.
First, let me thank you for choosing Basement Masters for your up-coming basement project. We have received and processed your deposit - please confirm that you have received the receipt for the payment. We are looking forward to making your vision come true! We will do our best to exceed your expectations for both the process and the final product. WELCOME TO THE BASEMENT MASTERS FAMILY!
The purpose of this email is to set a start date for your project. AT THE MOMENT WE HAVE FOLLOWING DATE AVAILABLE: __________ Please let us know if the date works well for you! Once we confirm a start date (the date of your pre-construction meeting), your project manager will follow up via email with some basic steps to help plan the project. The purpose of the pre-construction meeting is to ensure that we are all on the same page with the project plan. We want to make sure that you are happy with all layout decisions before beginning construction. As you think about a start date, please keep in mind that we need the work areas of the basement completely emptied out at the time of the pre-construction meeting.
The pre-construction meeting, in total, usually takes 2-3 hours. We usually begin at 8:30am, and after introducing you to your project team members, we will have an internal team meeting (about 30-45 minutes). The team will walk around your basement with the plan, observing your space, and writing down any questions we have for you. After this orientation period, you will join the team in the work space discussing the exact lay-out. We will discuss the location and specifications of all doors and bulkheads as well as any other design and scope-related questions. After this walk-through, we will address any remaining questions and notes on the project construction that you have. Once we are done with construction-related questions, we will discuss the administrative part of the project: schedule, design decisions, selection process, and time line. Construction will start within two days after the pre-construction meeting. This is when you will see your basement transform into what you’ve been dreaming about!
Finally, here is a general overview of project preparations steps with timeline (this way you will have a better idea of what to expect next):
1. Set a start date (that is what this email is about).
2. ABOUT 2 WEEKS PRIOR PROJECT START: Invitation email from your project manager. It will have 2 forms with questions and some reminders in regards to the start of the project. IT IS VERY IMPORTANT TO WORK AND SUBMIT THE FORMS FROM THE INVITATION EMAIL IN THE MOST TIMELY MANNER. This will help us plan the project more efficiently.
3. 7-3 DAYS PRIOR PROJECT START: We will be working on getting the permits for your project.
4. 5-2 DAYS PRIOR PROJECT START: We will send a contract for electronic signature through SignNow. IT IS IMPORTANT TO HAVE THE CONTRACT SIGNED BY THE TIME OF OUR PRE-CONSTRUCTION MEETING ON
Please let us know if everything is clear or if you have any questions. We are excited to start the project and to get to know you!
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